Last updated: May 16, 2026
Thank you for subscribing to MyTradeJ. We value your satisfaction and strive to provide you with the best service possible. If, for any reason, you are not completely satisfied with your subscription, we are here to help.
You can cancel your subscription at any time from your account dashboard. The cancellation will take effect at the end of your current billing cycle, and you will not be charged again. You will continue to have access to the service until the end of your current paid period.
Once a subscription fee is paid, it is generally non-refundable. Due to the digital nature of our service and the immediate access to premium features, we do not offer refunds or credits for subscription fees. This includes:
All subscription plans for MyTradeJ (Monthly, Annual, and Lifetime) are digital services and are considered non-returnable and non-refundable once purchased and activated.
In the unfortunate event of a major service failure or a significant billing error on our part, we may consider providing a refund. These cases will be reviewed on a case-by-case basis. To request a review, please contact our support team with a detailed explanation of the issue.
Payments made via Binance USDT (BSC/BEP-20) are subject to manual verification. Once a USDT payment is verified and your subscription is activated, the payment is non-refundable. If your payment is not verified within 48 hours, please contact support immediately.
In the exceptional circumstances where a refund is approved, it will be processed within 5–10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you.
Email: support@mytradej.com